YOUR BILLING 101 TOOLBOX
THANK YOU for leading the way to a clean energy future! By becoming a community solar subscriber, you’re enabling solar power to displace dirty energy on our electricity grid.
Once your community solar project gets going, you will begin to pay for your electricity differently. To reduce confusion when your first community solar bill arrives, we’ve developed this page to explain how to read your bill. We recognize that community solar billing is different from what you’re used to, but we’ll be by your side every step of the way, doing all that we can to make your transition to solar as smooth as possible.
HOW BILLING WORKS
- During your application, you authorize us to review your historical electrical use. We use the past 12-24 months of your electric history to calculate the average amount of kWh you will need each month. Payments are based on the amount of electricity generated by your portion of the solar farm, not your actual kWh use.
- Sign up for auto-billing during the application process. You may choose a checking account or a credit card. We do not offer paper billing or non-automated payments.
- We’ll email you at the start of each month to remind you of your auto-billing.
- You will receive a separate bill from your utility company. It will reflect the kWh they already purchased from Neighborhood Sun. You only pay the utility company their customer service charge and any kWh not already covered by Neighborhood Sun.
- The sum of both bills will be less than your old utility bill.
- If you use more energy than your average, you pay the excess use to your utility at their rate. If you use less energy than your average, your solar credits will roll forward to the next month. Any rollover credits remaining at the end of your contract will be “bought out” by your utility at that time.