fbpx

HAVE SOME QUESTIONS?

Check out our FAQ list to see if we have any answers to your questions. If you can’t find what you’re looking for, schedule a quick call with us at a time that’s convenient for you. 

Do I have to pay an upfront fee to sign up?

We don’t charge any upfront fees – your contract is only for the community solar power you are assigned.

Is Community solar the same as rooftop solar?

Community solar is NOT the same as rooftop solar. While rooftop solar requires that you install solar panels and equipment on your roof, community solar requires no installation, extra land, or repairs and maintenance. Community solar projects generate clean energy offsite that feeds into the pre-existing utility grid. The electricity produced can then be shared with customers in the community.

Is your quoted price really less expensive than what my utility charges?

Our price is lower at signup – we promise! Typically, the price listed by the utility includes only the supply charge per kilowatt hour and does not include any of the distribution services. Our price for solar offsets both the supply and distribution charges. Additionally, our price discount is based on the annual average utility price; prices can be higher or lower than the average depending on the season. We’ve priced our community solar to be competitive with the utility – so you can go green without breaking the bank!

How does billing and utility crediting work?

You’ll be auto-debited on a monthly basis for your solar credits through Neighborhood Sun- No stamps or mailing required! You will receive a utility bill as you usually do, but it will now include credit from the community solar project you signed up for, along with any outstanding payments you still owe the utility. For example, in a given month your solar block might generate less energy than you consume. In that case, the utility will bill you for the remainder. In another month, you might consume less than your solar block generated. In that case, the “solar credits” will roll over to the next month. Find more information on our Billing 101 page.

How is Neighborhood Sun different from other companies that offer community solar?

We’re so glad you asked! We are different in a bunch of ways. First of all, we are your local champion, protecting your rights as a customer. We are the first, and hopefully only, call you need to make if there are ever any issues with your account or other problems that need resolution. To us, you’re not just a customer, but a valued member of our community. Second, our mission is to include everyone in solar, so we support low-income members of our community every time you purchase from us. This means that when you choose Neighborhood Sun, you not only improve our environment, but also improve our community. This is one of the many ways we’re trying to put the “community” back into community solar. Third, we’re local. Really local. We’re based in Maryland, and our CEO has lived here for decades. If you want to keep your dollars local and support one of your neighbors, you can’t get much better than Neighborhood Sun. Finally, we walk the walk. There’s not a single company out there in the community solar space more committed to running our business as a vehicle to change the planet. Our founders have been working to make our corner of the world cleaner and greener for close to two decades.

What does it mean to become a Neighborhood Sun member?

When you sign-up for solar through Neighborhood Sun, you are doing more than supporting local clean energy. You are becoming a member of a group that helps bring solar access to all, and that strengthens our communities in a variety of ways. There is no cost to membership – it’s free for all subscribers. But being a member is more than a title. First and foremost, we are your local champion protecting your rights. We are the first and hopefully only call you need to make if there are ever any issues with your account or other problems that need resolution. Our single most important goal is 100%-member satisfaction. We’ll stand up for your rights. To us, you’re not just a customer, but a valued member of our community. Click here to learn about the many benefits of Neighborhood Sun membership.

How do I contribute to the low-income community if I purchase community solar through Neighborhood Sun?

Our Solar Neighbor Benefit Fund is one of the (many) ways we work to support our community. We contribute money to this fund so low- and moderate-income residents can receive the benefits of community solar. Each year, as more people like you become community solar customers and join our membership, we’ll contribute money to the Fund and report where the resources are directed.

Is there a cancellation fee?

Yes, but the terms of the fee depend on which project you sign up with. Be sure to check the summary disclosure carefully for the particular terms of the cancellation fee for the project you are signing up for. Typically, if you move out of the utility territory where the project is and you give us notice, there is no fee.

Why does the contract say your rate doesn’t include taxes, distribution?

We are selling you solar credits, not power directly to your house. These credits are not subject to distribution and other taxes associated with direct power supply. So, the quoted price is the price that you will pay per kilowatt hour – no surprise charges!

The contract states “The price set forth above does not include… utility fee[s] or charge[s]…”
Not because we have secret costs, but because utility fees don’t apply to our product! We’re not your new utility, we simply sell you solar credits.

Is Neighborhood Sun compatible with CleanChoice, WGL, or other wind/green energy suppliers?

Yes- We are compatible! If you choose to stay with a supplier, Neighborhood Sun will cover the majority of your electricity needs. Any that we do not cover will be billed at the price per kilowatt hour of your other green energy supplier.

Have your community solar projects already been built?

Our projects are not built yet, but they will be built this fall, and production will start around December or January. You don’t have to delay in signing up, though – you can subscribe now.

If nothing is installed on my property, how am I actually contributing to fighting climate change?

Each community solar project provides electricity to the existing grid, so your utility will need to buy less “dirty” electricity from dirty sources. As we develop more and more solar projects, our subscribers help “clean up” the grid.

Do I pay based on my estimated usage, or my actual usage?

During the application process, we calculate your average monthly electric usage based on your historical usage of the past 24 months. You will be allotted a percentage of the solar credits the project produces which is intended to provide the calculated average amount of kWh you use each month. If you use less energy than our estimated solar credits, your solar credits roll forward for future use. If you use more energy than our estimated credits cover, your rollover credits kick in or you pay your utility the difference that month.

How do I know my information is being stored safely?
Before the project goes live, your banking information is stored in encrypted format in our system. This has been in operation since 2005 without incident. If you choose to pay by ACH, our payments processor, City National Bank, has industry-leading security protocols. Click here for more details on City National’s security.

Are you ready to join the solar revolution?

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt